What are the resources you’ll find in Schedule Connect?
- Shop Loading
- Online Customer Appointment Scheduler
- Subaru Service Pick-Up and Delivery
- Capacity IQ
Discover what Schedule Connect can do for your service department.
Shop Loading
Simplify service scheduling and management.
Decrease scheduling bottlenecks and increase the efficiency of your service team with Shop Loading!
Key Features of Shop Loading:
- Maximize throughput by improving the management of service appointments, ensuring a smooth flow of vehicles.
- Use skill groups, job durations, and custom capacity settings to schedule the right jobs for the right technicians at optimal times.
- View detailed breakdowns of your skill groups, service, and teams on our intuitive dashboard to see appointment availability and make real-time adjustments.
- Simplify scheduling to improve the overall productivity of your service team.
Online Customer Appointment Scheduler (OCAS)
24/7 convenient scheduling.
OCAS offers a convenient, round-the-clock scheduling system for your customers, allowing them to book appointments at their convenience.
Key Features of OCAS:
- Customers can schedule appointments 24/7, making the process easier and more flexible.
- Our system provides service menus using official Subaru service plans.
- The system matches teams, skill groups, Op Codes, advisors, transportation types, Subaru recalls, Subaru warning lights, and Subaru Express Service imagery with customer availability.
Subaru Service Pick-Up and Delivery
Convenient transportation options for your customers.
Your customers’ convenience is our priority. Subaru Service Pick-Up and Delivery powered by Transport offers an easy, efficient way to schedule service transportation. This streamlines the pick-up and delivery process, allowing you to offer exceptional convenience and increase customer satisfaction.
Key Features of Subaru Service Pick-Up and Delivery:
- User-Friendly Scheduling – Both you and your customers can schedule pick-ups, deliveries, and loaner vehicles in one integrated system.*
- Easy Retailer Dispatching – Clear communication for drivers, dispatchers, and customers.
- Driver Mobile App – Easy communication with an app for driver dispatch and tracking.
- Customer Mobile Interface – Provide customers with the ability to track their drivers and communicate directly through the app.
- Unlimited Service Valet Pick-Up and Delivery – A flexible service for your customers, helping them schedule vehicle drop-offs and pick-ups with ease.
*Loaner vehicle scheduling requires SSLP enrollment.
Capacity IQ*
Leverage the power of data to enhance operations and boost profitability.
Allocate discounts based on a comprehensive analysis of past service history to guide customers to schedule less used timeslots.
Key Features of Capacity IQ:
- Drives customer traffic during off-peak hours, increasing overall Parts and Service revenue.
- Reduces wait times and overcrowding during peak hours, enhancing the customer experience.
- Balances customer flow, allowing for better staff allocation and resource management.
- Empowers retailers with data-backed insights for strategic planning and decision-making.
*This feature is currently in pilot testing. Ask your Care Connect Account Manager about piloting this exciting new feature.
